Shipping & returns

Shipping & Returns

We want you to enjoy every CosyAurora purchase. Please read the information below before placing your order, and contact us if you have any questions.

Shipping

UK Delivery

UK orders are normally delivered within 1–3 working days after dispatch.

European & International Delivery

European and international orders are normally delivered within 7–10 working days after dispatch.

Delivery times are estimates and may be affected by weekends, public holidays, courier delays or customs processing. International customers may also be responsible for any customs duties, taxes or import charges applied by the destination country.

Express Delivery & Gift Wrapping

If you require express delivery or would like your order gift wrapped, please leave a note at checkout or contact us before your order is dispatched.

Express delivery and gift wrapping are subject to availability and may involve an additional charge. Please wait for our confirmation, as leaving an order note does not guarantee that the request can be fulfilled.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be:

  • Unused and unwashed

  • Clean and free from marks, stains, odours or damage

  • Returned with any original labels attached

  • Packed in its original packaging

  • In a condition suitable for resale

Please contact us through our Contact page before returning an item. Returns sent without prior authorisation may take longer to process.

Size Exchanges

If you have ordered the wrong size, please contact us within 30 days of delivery. We can arrange an exchange, subject to stock availability, provided the item is unused, unwashed, undamaged and returned in its original packaging.

Customers are responsible for return postage and any additional delivery costs for size exchanges unless we supplied the wrong item.

Items That Cannot Be Returned

The following items are not eligible for change-of-mind returns:

  • Personalised, customised or made-to-order products

  • Items that have been used, washed, stained, damaged or altered

  • Items returned without their original packaging where this affects their resale condition

  • Clearance or final-sale items outside the applicable statutory cancellation period

This does not affect your statutory rights. Faulty, damaged or incorrectly supplied items will still be reviewed and handled in accordance with applicable consumer law.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is faulty, damaged in transit or different from what you ordered, contact us as soon as possible with:

  • Your order number

  • A brief description of the problem

  • Clear photographs of the item and packaging

If the issue is confirmed, we will arrange an appropriate replacement, refund or other solution and cover reasonable return costs where applicable.

Return Postage

Customers are responsible for return postage for change-of-mind returns and size exchanges. We recommend using a tracked service, as we cannot be responsible for returned parcels that are lost in transit.

Please do not return an item until you have received return instructions from us.

Refunds

Once your return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds will be issued to the original payment method.

Original express-delivery charges, gift-wrapping charges and international customs fees are not refundable. Any statutory entitlement to a refund of standard delivery charges remains unaffected.

Please allow additional time for your bank or payment provider to process the refund.

Need Help?

If you have any questions about delivery, returns, exchanges, express shipping or gift wrapping, please contact us through our Contact page. We will be happy to help.