Frequently Asked Questions

We hope you find the answers you need below. If you have any other questions about our products or your order, please contact us—we will be happy to help.

Products & Materials

What materials are your products made from?

Our collection includes linen, cotton, cotton-linen blends and other carefully selected materials. As materials vary between products, please check the individual product description for full details.

Will the colour look exactly the same as it does online?

We make every effort to show colours as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting and the natural characteristics of the fabric.

Are there natural variations in the fabric?

Yes. Linen and cotton-linen fabrics may feature slight variations in texture, weave or colour. These are part of the natural character of the material and are not considered faults.

How do I choose the right size?

Please refer to the measurements provided on each product page before ordering. For table linens, we recommend measuring your table and considering how much fabric you would like to hang over each edge.

Care Instructions

How should I care for my CosyAurora products?

Care instructions vary depending on the material and finish. Please follow the guidance shown on the individual product page or care label. In general, we recommend gentle washing at 30°C, reshaping while damp and air drying whenever possible.

Can coated or waterproof products be machine washed?

Some coated products can be washed on a gentle cycle, while others may require wiping clean or hand washing. Always check the care instructions for your selected product and avoid high heat, which may damage the coating.

Orders

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We will do our best to help, but changes may not be possible once the order has been prepared or dispatched.

What should I do if I order the wrong size or colour?

Contact us as soon as you notice the mistake. If your order has not yet been prepared, we may be able to amend it. Once dispatched, our usual returns process will apply.

Delivery

How long will it take to dispatch my order?

Orders are normally prepared and dispatched within 1–3 working days. During busy periods or seasonal promotions, processing may take slightly longer.

How much does delivery cost?

Available delivery options and charges will be displayed at checkout before payment. The cost may vary depending on your location, order size and selected delivery service.

Will I receive tracking information?

If tracking is available for your chosen delivery service, the details will be sent to you once your order has been dispatched.

Do you deliver internationally?

Available international delivery destinations will be shown at checkout. International customers may be responsible for local customs duties, taxes or import charges, depending on the destination.

Returns & Problems

Can I return an item?

Eligible items may be returned in accordance with our Returns Policy. Products should be unused, unwashed and returned in their original condition and packaging. Please contact us before sending an item back.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photographs of the item and packaging. We will review the issue and help arrange an appropriate solution.

Can personalised or made-to-order products be returned?

Personalised, customised or made-to-order products may not be eligible for return unless they arrive damaged or faulty. Please check the product details carefully before ordering.

Contact Us

Still need help?

Please contact us through our Contact page and include your order number where relevant. CosyAurora is an independent small business, and we aim to respond to all enquiries as quickly as possible.